DREO Space Heater Recall: How to Check Yours and What to Do Next

The heater in the bedroom has run every cold night since fall. It works fine, so the DREO space heater recall is easy to skim past. But about 338,800 of these heaters were recalled on October 29, 2026 because they can overheat and ignite.

You don’t have to guess whether yours is one of them. The check takes 30 seconds and starts on the bottom of the heater. If it matches, the next steps are in the third section.

Which heaters are in the DREO space heater recall?

Only the DR-HSH015 is covered, and only units made from April 2025 through January 2026. Other DREO models aren’t part of this one.

It’s a black ceramic heater, about 11.5 inches wide and 13 inches tall, and it comes with a remote. “DREO” is printed on the front.

Costco sold it in stores nationwide.

It also sold online at Dreo.com, Best Buy, Kohl’s, Lowe’s, QVC, Home Depot and B2BRenew.com, from September 2025 through October 2026. Another 36,300 were sold in Canada. The notice gives no Canadian steps, so if you’re north of the border, contact DREO directly and ask what applies to you.

Not sure where yours came from? Search your email for the order receipt. The product page there will name the model.

What went wrong

The heaters can overheat and ignite. DREO has 17 reports of heaters igniting. 3 resulted in property damage and 1 in a burn injury to the hand.

Run the math and 17 reports across 338,800 heaters is about 1 in 20,000. That sounds small until you think about where the heater sits. It runs for hours next to a bed or a couch, and it’s the one appliance in the house that’s built to get hot.

The odds aren’t the point. The model and the date are.

How do you check your heater’s label?

Pull every heater out before you check 1. That means the bedroom, garage, kid’s room and cabin. A recall only helps if you find all of them.

Then run this on each one:

1. Unplug it and let it cool. Never flip a heater that’s still hot.
2. Flip it over. The model number and manufacture date are on a label on the underside.
3. Read the model. You’re looking for DR-HSH015.
4. Read the date. It’s printed as year, slash, month. Anything from 2025/04 through 2026/01 is inside the recall.
5. Photograph the label. You’ll want the model and date in front of you when you contact DREO.

If the model and the date both match, it’s recalled. If the model is different, or the date falls outside that window, this recall doesn’t cover it.

That doesn’t clear a heater for every other problem. Search the brand and model with the word “recall” before you trust it for another winter.

What if the label is worn or hard to read? Don’t guess.

Take a clear photo of the underside and another of the front, then contact DREO and ask them to confirm. Until they answer, leave the heater unplugged.

Now ask the people who aren’t home. A heater in a grown kid’s apartment or a parent’s house counts the same as yours. Text them tonight, and make it a household job: pick 1 person to own the list of heaters and where each one lives (and check the gift heater still sitting in its box in the hall closet).

The same flip-and-read habit worked during the rechargeable hand warmer recall. It’s worth making a fall routine.

What do you do if your heater matches?

Here’s what the DREO space heater recall asks of you. Stop using the heater immediately and contact DREO for a free replacement.

1. Unplug it now. Move it away from beds and curtains until it’s dealt with.
2. Register with DREO. Go to www.recallrtr.com/spaceheater, or go to www.dreo.com and click PRODUCT RECALLS at the top of the page. You can also call DREO toll-free at 833-820-0887, from 8:30 a.m. to 6 p.m. Eastern, Monday through Friday. A receipt isn’t required.
3. Follow DREO’s photo steps. DREO’s recall page asks for 1 photo that shows the label with the model, date code and serial number, the word “Recall” and a 5-digit destruction code written in permanent marker on the label, and the cut power cord. Register first and read the steps before you write on the label or cut anything.
4. Wait for approval. DREO ships the replacement after it reviews and approves your claim. Keep your label photo until the new heater is in your hands.

Don’t sell it or give it away. A recalled heater with a second owner is the same fire risk in a different house.

DREO says the replacement arrives about 10 business days after it ships, and it ships only after your claim is approved. Plan on at least 2 weeks without the heater, and ask DREO if there’s a deadline to register.

Write down the date you registered and any reference number they give you. If the replacement runs late, you’ll know exactly where it stalled, and you can move to the next step in the backup order below without losing a week.

How do you stay warm while you wait?

Warm the person first, and the room second. A recalled heater doesn’t mean a cold house. It means the next few nights need a backup order.

Emergency planners use PACE for this: Primary, Alternate, Contingency, Emergency. Here’s how it looks for 1 cold house:

• Primary: The free replacement from DREO, once it arrives.
• Alternate: A different heater you’ve already checked against recalls. Borrow 1 before you buy 1.
• Contingency: One room with the door closed. Warm socks and a hat do more than most people expect. For more ideas, see these tips to stay warm at home during winter.
• Emergency: A night at a family member’s place if the cold gets serious.

Pick the step that fits your house. If the cold is only annoying, the contingency step carries you until the replacement arrives. If a baby or an older parent lives with you, or the forecast drops hard, go straight to the alternate heater the same day.

Whatever heater you use, 3 rules apply every night.

Keep it at least 3 feet from anything that can burn, like drapes and bedding. Plug it straight into a wall outlet, never a power strip or an extension cord. And turn it off when you leave the room or go to bed.

When you change how you heat, check your alarms too. Carbon monoxide alarms belong on every level of the home and outside sleeping areas.

House rule: if it wasn’t built to heat a room, it doesn’t heat your room.

Should you buy another heater tonight?

Not by reflex. Spend the free options first, then the paid one.

Here’s the order that costs the least:

1. The DREO replacement. It’s free, but plan on at least 2 weeks.
2. A borrowed heater. Free, as long as you check its label and model against recalls first.
3. Layers in one warm room. Free, and it covers the gap for a few nights.
4. A new heater. It costs money, and it’s another model to check.

Buy only if the first 3 don’t cover your house. A home with a baby or an older parent in it can’t wait on a shipping label, so borrow or buy the same day.

If you do buy, check the brand and model against recalls before it goes in the cart. Read the box for an automatic shut-off if the heater tips over or gets too hot. If the box doesn’t say, pick another one.

Common Mistakes

• Trusting a good track record. A heater that has run fine for months can still be inside the recall. The label decides, not the history.
• Checking only your own. The heater at a parent’s house or in a rental counts too. Give someone the job of checking each one.
• Cutting the cord first. DREO’s photo has to show the label, the marker code and the cut cord together. Register and read the steps before you cut.
• Using it one more night. “Just tonight” is how a recalled heater stays in service for a week. Unplug it today.
• Buying a replacement without a check. A new heater still needs its brand and model searched with the word “recall” before you plug it in.
• Plugging the loaner into a power strip. Heaters go straight into the wall, every time.

Do one thing today

Tonight, unplug the heater, flip it over and photograph the label. That 1 photo is the start of the whole DREO space heater recall process, and it goes in your winter survival kit notes so the model and date are easy to find when DREO asks.

If tonight is out, set a phone reminder for tomorrow morning. A recall check you plan for the weekend is a recall check that doesn’t happen.